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FAQs

How can I contact the support?​

You can reach our support via an email at [email protected]

Am I eligible to get Coach-Assigned DUPR?​

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The Coach-Assigned Rating is exclusively for non-rated players who have not logged any matches in DUPR. If you already have an established DUPR, meaning you have logged matches, the coach's assessment of your skills and gameplay will not impact your DUPR rating.

How can I change my coach?​

Navigate to Menu > Find a Coach, within the My DUPR Coach app, find a coach you would like to be transferd to and tap "Get Your DUPR" link. You will prompted to approve a transfer and restart the app. Once completed, your new coach will appear in the app.

How can I prepare for my rating session?​

Follow the instructions in the Pre-Rating Session - Player Checklist

How can I connect to DUPR?​

Tap on Menu > Connect within the My DUPR Coach app, as shown in the screenshot below, and follow the on-screen instructions.

How can I switch between the roles?​

Depending on which role you switched to you can find a Switch Role link on the login screen as shown in screenshot below or inside the app.

How do I record an assessment video effectively?​

Recommendations on how you should record your assessment videos:

  • Video Size: 5min or 500MB
  • Resolution: 1080p at 60 fps
  • Orientation: Landsacpe
  • Placement: Each of the four corners should be visible in the frame and not obstructed by the net at about 5ft off the ground
  • Lighting: Avoid filming with direct sun in the background; if it’s hard to make out players or the ball, it will be difficult to assess
  • Game: The video must be of a doubles pickleball game (no warmups please!)

How can I manage my subscription​

Access subscription management screen by navigating to the Settings > Your Apple ID > Subscriptions. Learn More